Don't expect your CIO to have ALL the answers.
Updated: Jun 19, 2018
A few weeks ago, I was attending a conference with a seasoned infrastructure sales rep. who was trying to explain his company's digital transformation approach. Then he asked me to explain what I think digital transformation is. After stumbling through a few lengthy run-on sentences, I realized how really big the question is. It wasn't that his definition was wrong, it was more that it was incomplete.
Ask ten CIOs for the definition of Digital Transformation, and you’ll likely get ten (or more) different responses. What is common to virtually all definitions, however, is that it includes a long list of technology projects that deliver sweeping and potentially disruptive changes to how their business is done. But while Digital Transformation (Dx), is enabled by technology, it is far from just a technology play to be left to the IT team. The tentacles of Digital Transformation extend far beyond traditional IT into business processes, people, business models, and change management. Expecting IT to transform a business is like expecting a ship's captain to plan your global cruise. They are critical, but not the only considerataion.
Transforming an organization involves addressing three primary pillars in an enterprise: customer experience, operational processes and business models. Digital transformation is not synonymous with technology. The changes transcend organizational boundaries and call for new skills, processes and resources that are typically not found in the IT department. Thus, successful transformations often necessitate resources from outside the company - impartial resources who can navigate the cross-organizational silos and politics.
The real challenges of Digital Transformation are the less obvious ones. The hidden challenges are predicated on changing how business is done and require support from the C-suite and people all across the organization. It requires changing operational processes, roles and responsibilities, mindsets, core business models and even the definition of success itself.
Follow us over the coming days, weeks and months as we will address cloud and digital transformation topics and issues that are trending in the industry. We will provide clarity and perspectives based on real world experience. As always, if you would like to learn more or speak with one of our experts, please let us know.